Barry Millman
Barry Millman, Ph.D., has a Bachelor of Science in Electrical Engineering (1966, Carnegie Institute of Technology) and a Ph.D. in Psychology.Visit: <a href="http://www.greatuserdocs.com/" title="http://www.greatuserdocs.com/" target="_blank">http://www.greatuserdocs.com/</a> for resources to help you create the User Documents that your Product needs and your Users deserve. Visit <a href="http://www.greatuserdocs.com/ReadingRoom.htm" title="http://www.greatuserdocs.com/ReadingRoom.htm" target="_blank">http://www.greatuserdocs.com/ReadingRoom.htm</a> for more articles like this one.
Articles by this Author
Great Technical Writing: The User-Product Life Cycle - A Documentation Tool
- By Barry Millman
- Published 11/12/2007
- Writing
- Unrated
The User-Product Life Cycle (U-PLC) is a powerful tool for the User Document writer Use the U-PLC to generate the high-level topics for your User Document
Great Technical Writing: Tell Your Users What To Expect
- By Barry Millman
- Published 09/24/2007
- Writing
- Unrated
OVERVIEW
In your User Documentation, you direct your Reader to perform tasks with your product If you don't tell your Reader what to expect when performing those tasks, you will have a baffled Reader, resulting in dissatisfaction and expensive calls to technical support