Dr. Gary S. Goodman
Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone? and Monitoring, Measuring & Managing Customer Service. A frequent guest on radio and television, worldwide, Gary?s programs are offered by UCLA Extension and by numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt, in Chinese Kenpo Karate. Gary is headquartered in Glendale, California, and can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.
Articles by this Author
How To Be An Inspiration To Everybody
- By Dr. Gary S. Goodman
- Published 03/12/2006
- Inspirational
- Unrated
There are five simple steps to inspiring everybody, says Dr. Gary S. Goodman, President of Customersatisfaction.com, sales, service & success coach, and best-selling author of 12 books and the audio program, "The Law of Large Numbers: How To Make Success Inevitable," published by Nightingale-Conant. According to this popular keynote speaker and radio and TV commentator, when you follow these steps you'll even inspire yourself!
Negotiation Tip Ask The Chef To Create Something New Just For You
- By Dr. Gary S. Goodman
- Published 02/6/2006
- Negotiation
- Unrated
We're way too timid and uncreative in our business negotiations, according to Dr. GAry S. Goodman, best-selling author, and radio and TV expert commentator. According to this popular speaker and business coach, we should be inviting our counterparts to an "off-the-menu" experience, instead!
Customer Service Questions That Work Did You Find What You Wanted
- By Dr. Gary S. Goodman
- Published 01/9/2006
- Customer Service
- Unrated
According to popular keynote speaker, best-selling author, and President of Customersatisfaction.com, Dr. Gary S. Goodman, wading through terrible service while trying to find his favorite sugar substitute, is leaving a bad taste in his mouth.
Yes Lets Make A Deal
- By Dr. Gary S. Goodman
- Published 01/3/2006
- Negotiation
- Unrated
Before you conclude it's impossible to make that deal, consider seven crucial things, says Dr. Gary S. Goodman, best-selling author, keynote speaker, and President of Customersatisfaction.com.
Do You Sincerely Want To Be Rich?
- By Dr. Gary S. Goodman
- Published 01/2/2006
- Sales
- Unrated
According to best-selling author, popular keynote speaker, and President of Customersatisfaction.com, Dr. Gary S. Goodman, "perfect questions?" are super shortcuts to sales. They get customers to instantly appreciate that they have a need, it's important, and they should use your help in addressing it.
Customers Love To Buy But Hate To Be Sold
- By Dr. Gary S. Goodman
- Published 01/1/2006
- Sales
- Unrated
Best-selling author, keynote speaker, and President of Customersatisfaction.com, Dr. Gary S. Goodman, shows how to develop a sales conversation so customers feel they're voluntarily and happily buying, instead of being sold. Doing it the right way, builds sales and referrals, improves customer satisfaction, and reduces costs.
Inner Beauty Doesn't Stay "Inner" For Long
- By Dr. Gary S. Goodman
- Published 01/1/2006
- Attraction
- Unrated
Best-selling author, keynote speaker, and President of Customersatisfaction.com, Dr. Gary S. Goodman, reveals one secret of the magnetic people among us who radiate inner beauty.